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Frequently Asked Questions
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Getlabs sends a mobile phlebotomist to you to collect your diagnostics. For patients paying for themselves, exact pricing varies by date and location.
The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest). To make things easier for you, we offer the ability to upload your insurance information. If you choose to upload it, we will provide it to the laboratory so they can process your bill using insurance. To check the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.
For Partners: contact us for enterprise pricing which provides platform access and enables you to schedule our full menu of services including labs, vitals, and advanced diagnostics.
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Getlabs charges an out-of-pocket convenience fee starting from $35. In certain cases, you can submit your receipt to your insurance provider for reimbursement. Once your specimens are delivered to the laboratory you select, the testing itself is generally covered by insurance. We recommend checking first to avoid any surprises. To find out if your insurance is accepted by your preferred lab, you may check at the links below.
Note for Arizona patients: AHCCCS is not covered.
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Appointments more than 24 hours from the scheduled appointment time can be rescheduled or canceled for a full refund.
Appointments less than 24 hours from the scheduled appointment time cannot be rescheduled and are non-refundable if canceled.
To learn more, please review our Terms of Service.
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Lab results will typically be ready in 3-5 business days though certain tests may take longer. Once your lab results are ready, your doctor will typically reach out 2-3 days after to review the results together. In addition, you can check if your lab results are ready with the following options:
1. Check the patient portal for your laboratory
2. Connect your Apple Health app with your laboratory account
3. Contact your doctor's office 5 business days after your visit
For your privacy, Getlabs does not receive any information on your lab result status - only you, the provider who ordered your labs, and the laboratory you selected will receive your lab results.
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No problem! We have two easy options for providing your lab order to Getlabs when booking a visit. You can provide us your doctor’s contact information and we can collect your lab order for you, or you can ask your doctor for a copy of your lab order and upload it. Either way works for us.
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See why patients love Hi Arlo and prefer having their diagnostics collected at home.